Error 491 app cannot be downloaded

Improve this question. Matthew Read 50k 29 29 gold badges silver badges bronze badges. Harpreet Singh Harpreet Singh 91 1 1 gold badge 1 1 silver badge 2 2 bronze badges.

All I had to do was clear the cache for services and store. No need to clear data and waste time re-entering your account details. In our situation, the problem was that the clock was on the wrong time. User had disabled automatic date and time, clock was at least several hours off, and this caused lots of errors. Sorry, can't post this as an answer, since I don't have enough reputation.

Add a comment. Active Oldest Votes. Improve this answer. Zlatty Zlatty 4 4 gold badges 14 14 silver badges 27 27 bronze badges. It shouldn't ask you to agree to the TOS if you just clear the cache. Did you mean to specify clearing the data section instead?

Aravind Babu Aravind Babu 19 1 1 bronze badge. You really don't need to remove your account. You just need to clear data and cache for play services and play store. Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password. Post as a guest Name. Email Required, but never shown.

The Overflow Blog. Who owns this outage? Building intelligent escalation chains for modern SRE. Podcast Who is building clouds for the independent developer? Featured on Meta. The download will automatically be moved to the list of pending updates.

The error is usually only a temporary error, which is why you should reinitialize the update again after a few minutes of waiting. For this open on your Android smartphone the Google Play Store. If it is open, tap in the top left at the three-point icon to open the side menu. The information of this app opens now and you can now tap the "Update" button.